Responsible Gaming at jelibo

At jelibo, we genuinely believe that gambling should be a source of entertainment — not stress, financial hardship, or harm. We serve thousands of players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, and Cox's Bazar, and we take our duty of care to each of them seriously. That means building tools into the platform that put you in control, and making it easy to reach out for help when you need it.

Responsible gaming is not a legal box to tick. It is woven into how jelibo operates every day. Our team monitors for signs of problematic play, our platform offers multiple self-management tools, and our support staff are trained to handle sensitive conversations with care and without judgment. Whether you are a casual cricket bettor placing a few BDT wagers during the BPL season or a regular slots player, the same protections apply to you.

This page explains the tools available to you, how to recognise when gambling may be becoming a problem, and how to get help quickly. We encourage every jelibo player to read it — not because we expect you to have a problem, but because understanding your options is simply good practice.

Problem gambling does not always look dramatic. It can develop gradually over weeks or months, and many people experiencing it find ways to rationalise their behaviour for a long time before seeking help. The signs below are not a clinical diagnosis — they are honest indicators that it may be worth pausing and reflecting on your relationship with gambling.

jelibo operates a strict minimum age policy. All players must be 21 years of age or older to register an account, make a deposit, or place any wager on the platform. This applies to every product on jelibo — cricket betting, live casino, slots, crash games, and all other game types.

Age is verified at registration through our Know Your Customer (KYC) process, which may require submission of a government-issued National Identity Card, passport, or other valid age-bearing document. jelibo reserves the right to request additional age verification at any point during a player's tenure, and to suspend access pending verification if there is any doubt about a player's age.

If jelibo discovers that a player has falsely declared their age and is under 21, the account will be closed immediately, all deposits will be reviewed for refund eligibility, and any winnings generated during the underage period will be forfeited. jelibo actively blocks known underage users from re-registering.

Parents and guardians should be aware of free parental control tools such as Net Nanny and Kaspersky Safe Kids, which can restrict access to online gambling sites on shared or children's devices. If you believe a minor has accessed jelibo using your payment credentials, contact [email protected] immediately.

If gambling is affecting your mental health, your finances, your relationships, or your day-to-day life, please seek help as soon as possible. jelibo's customer support team is available around the clock and is trained to handle responsible gaming conversations with complete confidentiality. There is no judgment and no barrier to asking for help.

For players in Bangladesh who need to speak to someone outside of jelibo, we recommend reaching out to a trusted family member, a local mental health professional, or a counsellor. Taking one step — even just sending an email — can be the beginning of a real change.