jelibo Frequently Asked Questions

Creating a jelibo account takes less than three minutes. Visit jelibo.pro, tap the jelibo Login link, and follow the on-screen registration steps by entering your mobile number, full name, date of birth, and preferred currency (BDT or INR). You must be at least 21 years old to register. Once submitted, you will receive a verification code on your registered mobile number to activate the account.

jelibo requires a government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You will also need to provide a proof of address (such as a utility bill or bank statement dated within the last three months) and, when requested, evidence of ownership of the payment method you use — for example, a screenshot of your bKash or Nagad account showing your registered mobile number.

Standard jelibo account verification is completed within 24 hours of document submission. During busy periods — such as the BPL season or T20 World Cup — it may take up to 48 hours. You will receive a confirmation email once verification is complete. If your documents have been pending for longer than 48 hours, contact [email protected] with your username and document submission date.

No. jelibo strictly permits one account per player. Registering multiple accounts — whether under your own name or using different contact details — is a violation of the Terms and Conditions and will result in permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the account recovery option on the jelibo Login page.

To recover your jelibo password, go to the jelibo Login page and tap the 'Forgot Password' link. Enter your registered mobile number or email address and you will receive a one-time reset code. Enter the code and set a new password. If you no longer have access to the mobile number or email linked to your account, contact [email protected] for assisted recovery.

To deposit via bKash on jelibo, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown the jelibo bKash merchant number and a reference code. Open your bKash app, tap Send Money, enter the merchant number and the exact reference code in the reference field, then enter the amount. Deposits typically reflect in your jelibo balance within 2–5 minutes.

Nagad deposits on jelibo are processed almost instantly and typically appear in your account balance within 1–5 minutes of completing the transfer in the Nagad app. If your deposit has not appeared after 10 minutes, check that you used the correct jelibo merchant number and included the exact reference code in your Nagad payment note. Contact [email protected] with your Nagad transaction ID if the issue persists.

The minimum deposit on jelibo is ৳200 BDT when using bKash, Nagad, or Rocket. There is no maximum single deposit limit imposed by jelibo itself, though your mobile banking provider may apply their own daily transfer ceilings. For INR deposits, the equivalent minimum applies based on the current BDT/INR rate displayed in your account settings at the time of the transaction.

The minimum withdrawal amount on jelibo is ৳500 BDT. Withdrawals below this threshold cannot be processed. There is a maximum single withdrawal limit of ৳50,000 BDT per transaction; if you need to withdraw a larger amount, you can submit multiple withdrawal requests. jelibo does not charge any withdrawal fee — the full requested amount is sent to your bKash, Nagad, or Rocket account.

Withdrawals from jelibo to bKash are typically processed within 1–4 hours during business hours (9am to 10pm BST). Requests submitted outside these hours or during peak periods such as major cricket finals may take up to 24 hours. Once jelibo marks the withdrawal as processed, the funds appear in your bKash wallet almost immediately. If your withdrawal has not arrived within 24 hours, contact [email protected] with your withdrawal request ID.

Yes, jelibo supports both Rocket (Dutch-Bangla Bank's mobile wallet) and Upay as deposit and withdrawal methods. The process is the same as bKash and Nagad — select your preferred method in the Deposit or Withdrawal section, follow the on-screen instructions, and include the reference code provided. Processing times for Rocket and Upay are similar to bKash, typically 1–5 minutes for deposits and 1–4 hours for withdrawals.

To bet on cricket on jelibo, log in to your account and navigate to the Cricket section. You will find pre-match and in-play markets for BPL, IPL, T20 World Cup, ICC events, and international Bangladesh Tigers fixtures. Select a match, choose your market (match winner, top batsman, over/under runs, etc.), enter your stake in BDT, and confirm the bet. In-play odds update in real time, so review them carefully before confirming.

jelibo offers a wide range of casino games including live dealer tables (Baccarat, Roulette, Teen Patti, Andar Bahar, and Blackjack) powered by providers such as Evolution Gaming and Ezugi, video slots from Pragmatic Play and NetEnt, crash games including Aviator by Spribe, and instant-win titles. The full game library is accessible via the jelibo Casino section after logging in to your account.

Yes, jelibo is fully optimised for mobile play. The platform runs smoothly in the browser on Android and iOS devices without requiring any app download. Simply visit jelibo.pro in your phone's browser, log in, and all games, betting markets, and account functions are available. Adding jelibo to your phone's home screen via the browser's 'Add to Home Screen' option gives you a near-app experience with one tap.

Return to Player (RTP) varies by game title on jelibo, as each slot's RTP is set by its developer. Most Pragmatic Play and NetEnt slots on jelibo carry an RTP between 94% and 97%. You can find the specific RTP for any game in its in-game information or paytable screen. jelibo does not modify RTPs — all games run on certified, unaltered versions of the provider's software to ensure fair play.

Games on jelibo are provided by internationally certified studios — including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, and Microgaming — whose Random Number Generators are independently audited by third-party testing agencies. Crash games such as Aviator use provably fair algorithms that players can verify independently using the hash values displayed after each round. jelibo does not alter game logic or outcomes.

The jelibo welcome bonus is a deposit match offer available to newly registered players on their first qualifying deposit. To claim it, register your jelibo account, complete basic verification, make your first deposit of at least the minimum qualifying amount, and opt in to the bonus where prompted. The bonus amount and applicable wagering requirements are displayed on the Promotions page at the time of registration — always check the current terms before depositing.

Wagering requirements on jelibo bonuses specify how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before you can withdraw the associated winnings. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in qualifying bets before withdrawing. Specific wagering multipliers, eligible games, and time limits are detailed in the terms of each individual promotion.

Yes, jelibo bonuses carry an expiry date. If you do not complete the wagering requirements within the specified period — typically 7 to 30 days depending on the promotion — the bonus and any associated winnings are forfeited automatically. The remaining time on an active bonus is displayed in your account's Promotions or Bonus Wallet section. jelibo does not extend bonus expiry periods on request.

No. Bonus funds on jelibo are subject to wagering requirements and cannot be withdrawn until those requirements are fully met. Only real-money funds that are not tied to an active bonus can be withdrawn at any time. If you choose to withdraw before completing the wagering requirements, any remaining bonus balance and associated winnings generated from the bonus will be removed from your account at the point of withdrawal.

Yes. jelibo runs reload bonuses for returning players and seasonal promotions tied to major cricket events like the BPL, IPL, and ICC T20 World Cup, as well as cultural events such as Eid and Pohela Boishakh. Active promotions are listed on the Promotions page inside your jelibo account. Promotional offers are subject to individual terms and eligibility conditions, so check the details of each offer before opting in.

jelibo operates as an offshore online gambling platform and uses SSL encryption, secure payment processing, and verified game software to protect player data and funds. Players in Bangladesh should be aware that online gambling regulations in the country are evolving, and it is each player's responsibility to verify that accessing an offshore gambling platform complies with their local laws. jelibo does not make specific regulatory claims about Bangladesh jurisdiction.

jelibo protects player data using 256-bit SSL/TLS encryption for all data in transit, encrypted storage for personal records at rest, and role-based access controls that restrict data access to authorised team members only. jelibo does not sell player data to third parties for marketing purposes. For full details on data handling, retention periods, and your rights, see the jelibo Privacy Policy.

The minimum age to register and play on jelibo is 21 years old. This applies to all products on the platform — sports betting, live casino, slots, and crash games. Age is verified during the KYC process, and any account found to belong to a player under 21 will be closed immediately, with deposits reviewed for refund eligibility and winnings forfeited.

To set a deposit limit on jelibo, log in to your account, go to the Responsible Gaming or Account Settings section, and select Deposit Limits. Choose a daily, weekly, or monthly limit and enter the BDT amount. Reductions take effect immediately. Increases require a 48-hour cooling-off period before they are applied, giving you time to reconsider. If you need help setting a limit urgently, contact [email protected].

To self-exclude from jelibo, email [email protected] with the subject line "Self-Exclusion Request", your registered username, and the exclusion period you want (6 months, 1 year, 2 years, 5 years, or permanent). Your account will be suspended within 24 hours of identity verification, all marketing will stop, and re-registration attempts will be blocked. Self-exclusion cannot be reversed during the chosen period under any circumstances.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, act immediately — do not wait. Contact jelibo support at [email protected] to request a time-out, deposit limit, or self-exclusion. These tools take effect within 24 hours. You should also speak to a trusted family member or mental health professional. Reaching out is the most important step, and jelibo's support team handles all such requests with complete confidentiality and without judgment.