jelibo Privacy Policy

This Privacy Policy ("Policy") describes how jelibo ("we", "us", "our") collects, processes, stores, and discloses personal data relating to individuals ("you", "your") who register for, access, or use any jelibo product or service, including the website at jelibo.pro, the mobile-optimised platform, sports betting, live casino, slot games, crash games, and all associated promotional or support communications.

jelibo takes its data protection obligations seriously. This Policy is intended to give you a clear understanding of your privacy rights and our data practices, written in plain English alongside the formal legal framing required for a policy of this nature. If you have questions about any part of this Policy, please contact our privacy team at [email protected].

By registering an account, depositing funds, or otherwise using any part of the jelibo platform, you acknowledge that you have read and understood this Privacy Policy. This Policy forms part of jelibo's broader legal framework alongside the Terms & Conditions and the Responsible Gaming guidelines.

jelibo may update this Policy from time to time to reflect changes in our data practices, applicable law, or the products and services we offer. Material changes will be communicated to registered players via email or an in-platform notification. The "last updated" date shown at the top of this page reflects the most recent revision. Continued use of the Services after the effective date of any update constitutes your acceptance of the revised Policy.

jelibo collects personal data in several ways: directly from you when you register an account or interact with the platform, automatically when you use our Services, and from third parties where this is permitted by law and necessary for our operations. The categories of personal data we collect include the following:

jelibo uses the personal data we collect for the following purposes, each of which is supported by a lawful basis under applicable data protection principles:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and provide access to all jelibo Services. Lawful basis: performance of a contract.
• Payment processing: To process deposits, handle withdrawal requests, detect and prevent payment fraud, and reconcile financial records. Lawful basis: performance of a contract and legal obligation.
• KYC and anti-money laundering compliance: To verify your identity, assess source of funds, and comply with our obligations under applicable AML and counter-terrorism financing frameworks. Lawful basis: legal obligation.
• Customer support: To respond to your enquiries, resolve disputes, and maintain communication records. Lawful basis: performance of a contract and legitimate interests.
• Platform security and fraud prevention: To monitor for suspicious activity, detect multi-accounting, investigate potential breaches, and protect the integrity of the platform. Lawful basis: legitimate interests.
• Responsible gaming enforcement: To apply and enforce the responsible gaming limits and exclusions you have set on your account. Lawful basis: legal obligation and your explicit consent.
• Marketing communications: To send you promotional offers, bonus notifications, and event announcements where you have opted in to receive such communications. Lawful basis: consent. You may withdraw consent at any time by updating your communication preferences in the account settings panel or by contacting [email protected].
• Product improvement and analytics: To analyse usage patterns, identify popular features, measure the performance of new releases, and improve the overall player experience. Where possible, this analysis is performed on aggregated and anonymised datasets. Lawful basis: legitimate interests.
• Legal compliance: To retain records as required by applicable law, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms and Conditions. Lawful basis: legal obligation.

jelibo does not use automated decision-making that produces legal or similarly significant effects on players without human review. Where automated tools are used in fraud detection or KYC verification, the outcome of any automated flag is reviewed by a qualified compliance team member before action is taken on your account.

jelibo does not sell your personal data to third parties for marketing or commercial purposes. We share your data only in the following circumstances and only to the minimum extent necessary:

• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session identifiers and game-event data necessary to deliver their certified games within the jelibo platform. These providers are contractually required to process this data securely and only for the stated purpose.
• Payment processors: Mobile financial service providers including bKash, Nagad, Rocket, and Upay receive the transaction details required to process your deposits and withdrawals. No additional personal data is shared beyond what is necessary for the transaction.
• KYC and identity verification partners: Third-party identity verification services may receive copies of your identity documents to assist in the KYC process. These partners are bound by strict data processing agreements and are prohibited from retaining your documents beyond the verification process.
• Fraud and security service providers: jelibo may share IP addresses, device fingerprints, and behavioural signals with specialist fraud prevention platforms to protect the integrity of the platform and its players.
• Legal and regulatory authorities: jelibo will disclose personal data to competent governmental, regulatory, or law enforcement authorities where required to do so by applicable law, court order, or other binding legal instrument.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or substantially all of jelibo's assets, player data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity before the transfer takes effect.

jelibo uses cookies and similar tracking technologies (including local storage, session tokens, and pixel tags) to deliver, maintain, and improve the platform. The categories of cookies we use are as follows:

• Strictly necessary cookies: These are essential for the platform to function. They enable you to log in, maintain your session, and navigate between pages. They cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: These cookies collect anonymised information about how players interact with the platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data is used solely to improve the performance of jelibo.
• Functional cookies: These cookies remember your preferences, such as your chosen language, currency display, and notification settings, so that the platform behaves consistently across sessions.
• Marketing and attribution cookies: Where you have arrived at jelibo via a promotional link or affiliate referral, attribution cookies record this information so that affiliates can be correctly credited. These cookies do not track your activity outside the jelibo domain.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookie categories may impair your ability to use some features of the jelibo platform. jelibo does not respond to browser-level "Do Not Track" signals at this time.

jelibo retains personal data for as long as is necessary to fulfil the purposes described in this Policy, including any applicable legal retention obligations. The following general retention periods apply:

• Active account data: Retained for the lifetime of the account and for a period of five (5) years following account closure, to comply with AML record-keeping obligations and to resolve any disputes that may arise after closure.
• KYC documents: Retained for a minimum of five (5) years from the date of submission, in line with standard AML compliance requirements.
• Transaction and betting records: Retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Retained for three (3) years from the date of the last interaction, or longer where the communication relates to an ongoing dispute or legal proceeding.
• Marketing preference records: Retained for as long as you hold an active account plus two (2) years, to maintain accurate records of your consent status.
• Technical and log data: Retained for up to twelve (12) months for security monitoring and fraud detection purposes, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, jelibo will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. Anonymised data (which can no longer be linked to you) may be retained indefinitely for statistical and analytical purposes.

jelibo implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jelibo platform.
• Encrypted storage for all sensitive personal data and financial records at rest.
• Role-based access controls limiting data access to authorised personnel with a demonstrated need.
• Regular internal and third-party security audits and penetration testing.
• Two-factor authentication available for player accounts to reduce the risk of unauthorised login.
• Automated monitoring systems that flag unusual login patterns, rapid IP switching, or suspicious transaction behaviour for human review.
• Staff training on data protection obligations conducted on a regular basis.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, jelibo will notify affected players promptly and will take all reasonable steps to contain the breach and mitigate its impact. You should also take steps to protect your own account by using a strong, unique password and enabling two-factor authentication.

jelibo's Services are strictly intended for adults aged 21 and above. jelibo does not knowingly collect personal data from individuals under the age of 21. If we become aware that a player has provided data while under the minimum age, we will immediately close the account, delete the associated data, and reverse any transactions where technically possible.

Parents and guardians who believe that a minor may have registered an account on jelibo are requested to contact us immediately at [email protected]. jelibo will treat such reports with urgency and will take all necessary steps to address the situation without delay.

If you have any questions, concerns, or complaints about this Privacy Policy or jelibo's data practices, please contact our privacy team in writing at [email protected]. Include "Privacy Enquiry" or "Privacy Complaint" in the subject line so that your message is routed to the correct team promptly.

jelibo takes all privacy complaints seriously. We will acknowledge receipt of your complaint within 48 hours and will aim to provide a substantive response within 14 calendar days. Where an investigation is required, we will keep you informed of progress and provide a final response within 30 calendar days of the original complaint.

If you are not satisfied with jelibo's response to your complaint, you may have the right to escalate the matter to the data protection supervisory authority in your jurisdiction, or to seek redress through the arbitration process described in jelibo's Terms & Conditions.